Our support teams around the world are ready to assist with issues as quickly as they appear. Book with SeaRates and get a dedicated expert who is available to help 24/7/365 via chat, email, and phone.
We have three divisions that work in parallel to help you with your daily needs.
Customer Support
Our 24/7 customer support is ready to help you with any day-to-day logistics challenges you face. All you need to do is to contact your manager, who will guide you at every step from booking to shipping completion. You can contact us via phone or email - whichever is more convenient for you.
Rates Support
Our professional team will help you analyse the market and give you competitive rates, as well as select the most profitable carriers and directions to meet all your shipping needs. If you need help, feel free to contact us any time.
Tech Support
Whether your customers have a minor request or a mission-critical issue, our agents are skilled enough to manage the situation. We can assign a team to your business that has the expertise and experience needed to manage any level of technical complexity.
Our benefits:
Multi-language proficiency
Our teams are excellent in written and spoken English, Spanish, Chinese, Arabic, French, and Russian.
24/7
There's no reason your business should ever close - with us, you're always open.
Multi-channel support
We'll support you via phone, email, or chat - whichever you are most comfortable with.
Our full-time engaged teams are always ready to support your journey with SeaRates in regards to shipping and logistics, IT, marketing, accounting - all dedicated to providing SeaRates customers with a powerful boost for their business.
